Privacy Policy
xoNation is a platform where members can support and engage with creators. This updated Privacy Policy applies to members, creators, and all users of our platform and is part of our Terms of Use.
xoNation is a global company. Using our platform, you agree that the personal information you provide directly to us or collected through the platform may be transferred to and stored in the United States and handled as described in this policy.
The information you provide to us through text fields includes your name, payment information, and benefits. The information we collect differs depending on you making an account, becoming a member, or becoming a creator. The text fields will request the following:
You may also sign up using a Facebook or Google account. We will ask permission to access basic information from your Facebook or Google account, such as your name, email, and profile picture. You can choose to stop sharing information with us at any time by going to Facebook or Google and remove xoNation’s access to that account as well as your ability to log in.
You also have the option to add more information to your public profile, such as location, social media links, and an about section, which we store along with any comments or messages you submit on xoNation.
A member is someone who joins xoNation’s membership platform to support a creator’s membership content. As a member, you must provide your payment information to our payment processors. At this time, xoNation does not receive your card details. Payment processors provide us with a token representing your account, your card’s expiration date, card type, and the last four digits of your card number. If the payment processor requires you to provide your name and email address, they also provide us with that information.
We collect and process information about the creators you support, the level at which you support them, the benefits you receive, and how often you support them. Suppose you select a benefit tier with a physical benefit as a member. In that case, you need to provide your shipping information with your phone number so the creator or xoNation can ship the benefit to you. The creator or xoNation will provide updates related to the shipment.
A creator is someone who creates and provides content for their members through xoNation’s membership platform. To become a creator, you must create a page describing what you are creating and any benefits you offer. To receive payouts, you have to create an account with any of our payment partners: PayPal, Stripe, or Payoneer. We may also require your bank account information to process payouts. You must also provide us with additional information for tax purposes. Depending on your location, you may have to fill out a form with some combination of your:
We collect information automatically as you navigate the site or through our third-party analytics providers. We may store usage information such as the type of device you use to access xoNation, your operating system, your browser type, IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search keywords. We also derive your location from your self-disclosed country, your IP address, and your payment card.
When you participate in a forum, we collect your comments and record how many times you visit. We also record your activities on the site, such as replies, the persons you communicate with, your private messages, your IP address, and your location where you last logged in. This means that they may access your information to help provide the Forum. You can find their privacy policies hyperlinked above.
From time to time, we may solicit your participation in user surveys. We may ask you demographic information, including information related to your gender, ethnicity, race, age, sexual orientation, earnings, and accessibility to better understand and serve our user base. You may choose to share this information or not. We collect such information to ensure we provide fair and equal access to our services and showcase creators to members for greater discoverability. To the extent that you participate, we will store your survey responses.
We may request information from you to better tailor the event experience to those in attendance at in-person and online events. The information may include your name, email address, payment details, mobile phone number, QR code, demographic information, social media handles, and other online accounts you maintain. We will also ask for details around the types of works you create and a survey or feedback responses on the event.
We may collect and store your email address, comments, and profile information from our blog sites to better understand your interests and improve our content and services.
We use Cookies on our website that collect information to allow us and third parties to understand your use of xoNation.
We use social media features, including the Facebook Like button and widgets, such as the Share button or similar interactive mini-programs that run on xoNation. If you provide your social media information to us, we may use it to interact with you on these social networks. These features may collect your IP address and other personal data including which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on xoNation. Your interactions with these Features are governed by the privacy policy of the company providing it. For more information on the technologies used by these social networks, please refer to their specific privacy notices. We have provided links to the most used social networks below for easy reference:
We process your information to:
By becoming a member of a creator, you agree to have the following information shared with that creator:
Creators agree to the terms of our Data Processing Agreement (DPA) when they start their membership program. This DPA is called the Creator Privacy Promise. The Creator Privacy Promise is a creator’s promise to protect the privacy of their members during and beyond their xoNation relationship.
We never sell your information to third parties. We will only share data with third parties, other than with creators, under the following circumstances:
When you create a xoNation account, you can elect to connect your social account(s) (e.g. Twitter, Facebook, Google, YouTube, Twitch) with xoNation, and we will collect and store some social information from those platforms, such as:
This social information allows us to provide you with a better xoNation experience and also helps guide the future development of xoNation. We use this data to:
The following information is publicly accessible:
The Settings link is located by clicking on your avatar or profile at the top right hand of your screen after logging into your xoNation account. Settings lets you see your account preferences. You can see and adjust your settings by viewing your preferences and, if you wish, by changing your selections.
By agreeing to our terms of use, you expressly agree that xoNation may:
You may object to the use of your data for marketing purposes at any time, free of charge, when we collect your personal information and in every marketing communication. You may also object to the use of your data for marketing upon creation of your account or anytime thereafter, by opting out here.
Opting out will stop marketing emails. Please allow up to 30 days for your opt-out request to be processed. If you have an account with xoNation, you will continue to receive service-related emails, and texts, if you have opted in to receiving texts. You will also continue to receive service-related shipments of benefits to the designated delivery address.
We will never sell your information to third parties for marketing purposes without your prior consent.
You can access and update certain information associated with your account on the settings pages. Additionally, you can delete your account, or export your personal information, by going to privacy.xoNation.com.
You may self-initiate a deletion of your account directly at privacy.xoNation.com by clicking on the Take Control button and submitting You may self-initiate a deletion of your account directly at privacy.xoNation.com, clicking on the Take Control button, and submitting an “Erase” request. Please be aware that this is a final act and cannot be reversed. If you would like to transport your data, please be sure to download your data first, before you delete your account.
You can change your email notifications in your email settings. While this allows you to stop many notification emails, we will still send some critical service emails.You can change your email notifications in your email settings. While this allows you to stop many notification emails, we will still send some critical service emails.
If you download the xoNation App you may also receive notifications on your mobile device. These can be disabled in the App settings.
Users maintain password-protected accounts with xoNation. If you submit a request to exercise your privacy rights, you will be asked to verify the request by logging into your xoNation account.
If we are unable to verify your request, then for your protection, we reserve the right to deny the request.
xoNation is an international company that complies with the General Data Protection Regulation (GDPR). As defined under the GDPR, we act as Data Controllers and process personal data based on our legitimate interests and for contractual necessity in providing you the Service as described in “How We Use Your Information.” We also process and share personal information based on notification and users’ consent, which our users may revoke at any time.
xoNation relies on various legal bases to lawfully execute international transfers of personal information, including the European Union Commission approved standard contract clauses.
xoNation complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. xoNation has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
Under limited circumstances, you may invoke binding arbitration before the Privacy Shield Panel. More Information about this arbitration process can be found at https://www.privacyshield.gov/article?id=G-Arbitration-Procedures
xoNation is responsible for processing personal information it receives or subsequently transfers to a third party acting as an agent on xoNation’s behalf. xoNation complies with the Privacy Shield Principles for all onward transfers of personal information, including the onward transfer liability provisions.
With respect to personal information received or transferred pursuant to the Privacy Shield Frameworks, xoNation is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.
xoNation’s headquarters are located in California, USA, and we are subject to the California Consumer Privacy Act.
Users in certain locations may have certain rights under the General Data Protection Regulation (GDPR) or under the California Consumer Privacy Act (CCPA) regarding data that xoNation controls as a Data Controller as defined under the GDPR, including:
You can exercise rights over your data on xoNation in the following ways:
If you are unable to log into your account, and are unable to recover your account with a password reset in order to lodge your privacy request, then you may reach out to admin@xoNation.com. We reserve the right to decline you access to or recovery of your account, at our discretion, to prevent an unauthorized takeover of your account.
xoNation is committed to accessibility for its account holders with disabilities. If you are having difficulty accessing your account, please email us at admin@xoNation.com for assistance.
If you have privacy concerns or questions, you can contact our European or US Data Protection Officers (DPOs) via email at admin@xoNation.com.
You may also mail a letter to the DPO with your questions.
You may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government ID, and the authorized agent’s valid government ID. Please contact admin@xoNation.com with your request. To protect your information from account takeover, we may decline access to or recovery of your account at our discretion.
We do not discriminate against users who exercise their privacy rights.
We retain your account information for ten years after your account is last active, unless you delete, or you request us to delete, your account. We may continue to retain some information, even after you delete your account if we are required to do so in order to comply with various laws.
The security of your personal information is important to us and we follow industry standards to protect it. You can learn more on our Security Policy page.
xoNation is not directed at children under the age of 13, and children may not create an account or otherwise use xoNation.
We may sometimes make changes to this policy. Suppose we make material changes that adversely affect your rights under this policy. In that case, we will let you know by posting an announcement on the site or sending you an email in advance of the changes coming into effect. Continuing to use xoNation after a change to this policy means you accept the new policy. If you have any questions, please email admin@xoNation.com
Effective immediately for existing users and users joining xoNation on or after November 18, 2021
